Customer Service

Technical Account Manager

Lockport, Illinois   |   Full Time

Monday morning, you are working at your desk, planning for the week. There are many interesting things coming up. A technical planning meeting on Monday, the engineering meeting on Tuesday, several proposals for follow the rest of the week. 


About you

Who: An IT professional with technical acumen, success in building relationships, and experience in solution selling.

What:  The job has aspects of account relations, IT engineering, and sales. It is beneficial to have a curious mind and confidence when speaking with C-Suite clients. 

When: The job is available immediately, but we are looking for the right candidate, not a quick hire. 

Where: We are an MSP in the southwest suburbs of Chicago. You must be local to this area. 

How: Conducting meetings with clients, working with coworkers to create solutions, presenting the proposal to the clients. 



Your Team

You will work in close cooperation with the account management team, the engineering team, and the sales team.


How you will contribute

 You will help our company create the annual IT roadmap for client companies. You will use questions and insight to help the client identify the issues that need to be on the roadmap. 

The skills you will need: 

  • 10 years or more of IT service experience. We mean MSP experience, not VAR experience. 
  • The ability to ask questions to guide a client through a discovery process
  • Listening
  • Patience
  • Confidence

About Us:

Who: We are a 30 year old technology service company. The 3 original founders still work here day-to-day, in fact, you will work closely with one of them. But, we have grown to almost 40 passionate and dedicated team members.

What: We provide outsourced IT services. But, we really serve our clients (and each other) to provide peace of mind.

Where: Our Headquarters in Lockport, Illinois.  

How: By applying our 4 Core Values to everything we do: Communication, Action, Ownership, and Grit.

Why: Helping Others Succeed


Your Compensation, Benefits, and Perks


Compensation: $80K-$90K


Benefits:

  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Optional 401K (Company matching up to 2%)
  • Optional life and disability coverage
  • Paid holidays, sick days, and vacation

Perks:

  • Quarterly All-Hands Company Briefings
  • Annual Company Picnic (open to friends/family, you would be invited but not required to attend)
  • Mentorship Program & Opportunities

The Fine Print 

We do require drug testing and background screening for all positions.

Many of our positions have a hands-on testing component, so be ready to show as well as tell.


It’s Your Move 

Are you ready to see if you have what it takes to be a contributor with Andromeda Technology Solutions?



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