Information Technology

Field Technician / Remote Tech Hybrid

Lockport, Illinois   |   Full Time

Job Description 


Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly. As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher. Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We're looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities. 


About You 


  • Experience: Minimum 1 year in an MSP or corporate IT environment. 

  • Skills: Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3. Experience with Microsoft Azure and Office 365 is a plus. 

  • Location: Must be near Lockport, IL, to work from our office. 


Your Team 

You'll collaborate closely with: 

  • 2 Field Techs 

  • 4 Remote Techs 

  • 2 Escalation Techs/Team Leads 

  • 1 Dispatcher/Coordinator 



Your contributions will include: 

  • Conducting scheduled appointments at client sites. 

  • Working on tickets remotely. 

  • Collaborating with team members on resolving tickets. 


About Us 

  • Company: A 30-year-old technology service firm with a dedicated team of nearly 50 members. 

  • Mission: Providing outsourced IT services to ensure client satisfaction. 

  • Values: Communication, Action, Ownership, and Grit guide our work. 


Compensation, Benefits, and Perks 


  • Salary: $45K-$55K. 

  • Benefits: Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more.  Flex vacation after 1 year.

  • Requirements: drug screen and some hands-on testing




If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply. 

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