Remote Support Technician (Work from Home)

Job Description

Andromeda is on the hunt for talented self-starters that are not satisfied until the job is complete. As a key member of a 10–12-person service department, you will be responsible for troubleshooting client’s issues as they are assigned to you by the Remote Dispatcher. You will be expected to get the client back in a working order efficiently and effectively all while maintaining a high level of customer service. We are looking for a jack-of-all-trades tech with a love of teamwork and a thirst for knowledge.

About you

Who: An experienced IT professional, PCs, laptops, servers, routers; it is all the same to you. You live for the thrill of solving the big problem.

What: A least 2 years of experience in an MSP or corporate environment. You do not mind the occasional password reset but you have a hunger for the big league tickets

When: Available to start sometime between now and the next 90 days.

Where: Anywhere in the US with a solid Internet connection but if local to the CHICAGO METRO AREA one day a week and monthly meetings in the office are required

How: Using your natural talents and years of experience you crush almost every ticket that comes across your desk. But you also have the communication skills and personality to handle the occasional emergency tickets with a frazzled client.

Why: Reboot fixes are no longer interesting, you demonstrate that you can do more than the average tech.

Your Team

You would be a key member of a 10-12 person service department. You are a go-to-guy for these people. The primary team (Pod) consists of:

• 1 Field Tech
• 2 Other Remote Techs
• 1 Escalation Tech/Team Lead

How you will contribute:

A day/week in the life looks like this:

• Working scheduled remote appointments for service tickets beyond break/fix
• Helping the other members of the team with tickets in a collaborative manner.

The skills needed: 

•    Advanced on Microsoft Server Operating Systems (2008-2019)

•    Advanced on Microsoft Workstation Operating Systems (XP to Windows 10)

•    Advanced on Microsoft Office, QuickBooks, Adobe software (Tech Support)

•    Advanced on hardware, software, and devices for layers 1, 2, and 3

•    Advanced on dealing with the hot client when all the chips are down

•    Advanced on getting “stuff” done, always, rain or shine, no excuses, ALWAYS

•    Experience with Microsoft Azure and Office 365

•    The ability to read a service ticket that has been worked on and quickly see what is yet to be tried

About Us:

Who: We are a 25-year old technology service company. The 3 original founders still work here day-to-day, in fact, you will work closely with one of them. But, we have grown to almost 50 passionate and dedicated team members.

What: We provide outsourced IT services, physical security (CCTV, Access Control, and Burglar), and telephone systems. But we really serve our clients (and each other) to provide peace of mind.

When: We are ready to fill this position today.

Where: Our Headquarters in Lockport, Illinois. This job is available to work remotely.

How: By applying our 4 Core Values to everything we do: Communication, Action, Ownership, and Grit.

Why: Our Passion is Serving Others So They Can Succeed and Achieve Their Passion.

Your Compensation, Benefits, and Perks

Compensation: $45K-$55K

Benefits:

• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Optional 401K, company matches up to 2%
• Optional life and disability coverage
• Paid holidays, sick days, and vacation
• 10 Days of PTO and 4 sick days to start
• Unlimited PTO after 1 year of Service
• Quarterly All-Hands Company Briefings
• Monthly Activities (game nights, trivia, bingo night etc.) (We have figured out ways to do this remotely)
• Annual Company Picnic (open to friends/family, you would be invited but not required to attend)
• Mentorship Program & Opportunities

The Fine Print 

We do require drug testing and background screening for all positions.
Many of our positions have a hands-on testing component, so be ready to show as well as tell.

It’s Your Move 

Are you ready to see if you have what it takes to be a remote service technician, to crush tickets and be a major contributor in so many ways?

Annual Pay Range: $45K - $55K